Retrieve translated files with delivery issues

After you send components to GlobalLink Enterprise (formerly known as Project Director) for translation, you can use an option to try and retrieve translated files that weren't imported back into Inspire properly. Don't use this feature in place of the PD Rest API functionality of automatic retrieval of translation job files using webhooks. Please allow the job to complete normally.

Before you begin

  • You must be an Administrator or the Translation Coordinator for the job to see this option.
  • Project Director has been renamed to GlobalLink Enterprise.
  • This option only works for jobs sent to GlobalLink Enterprise.

To import translated files from any vendor into Inspire, you can go to the Translations tab, find the translation job, and use the Options menu to select Import Translation... For more information, read, Import translated components.

To retrieve translated files with delivery issues:

  1. Select Translations_TopMenuOpt Translations.
  2. On the Translations Management tab, in the list, find the translation you want to retrieve files for. Choose a job with a State of:
    • Translating
    • Completed
    • Cancelled
  3. Right-click on the job or use Action_Menu the Options menu to select Retrieve Submission.
  4. In the Retrieve Submission screen, select at least one Inspire job State that you want to use as the criteria for downloading translated job files from GlobalLink Enterprise.

    If a submission has a status of Cancelled or In_Process in GlobalLink Enterprise, Inspire cannot retrieve the translated files in that submission.

  5. If you see a Cancel in GlobalLink Enterprise message, click Yes.
    Results:
    • If your request is successful:
      • Inspire starts to download and import the files from PD
      • You receive a notification when the import is complete.
      • The process time depends on the amount of targets being downloaded and imported.
    • If your request is not successful:
      • You receive a notification that Inspire will take no further action.
      • This can happen if no files meet the criteria you selected in the Retrieve Submission screen.
      • This can also happen if a submission has a status of Cancelled or In_Process in GlobalLink Enterprise.