Resolve issues with creating a translation request

You can integrate the content you develop in Inspire with GlobalLink Enterprise (formerly known as Project Director) to easily manage translations, ensuring they're always up to date. On the Translate component screen, there are many fields to let you customize your translation request. If you encounter an error when entering your data or when you click Translate, use the tips in this topic to help you resolve the issue.

Tips and tricks

Project Director has been renamed to GlobalLink Enterprise.

You must have permission to be a Translation coordinator or an Administrator before you can work with translation jobs

Prerequisites

  • Before you send translation requests from Inspire, you must make sure your translation project is configured in GlobalLink Enterprise (formerly called Project Director).
  • Your project configuration will contain information such as the source and target languages you use.

By default, a translation coordinator can select any unlocked component and send it to translation.

  • However, an administrator can remove the ability to send a component to translation unless it has been approved.

If an administrator sets the optional TranslationApprovedOnly feature to true and enables it:

  • In the Components browser, when using the right-click or Options menu, the Translate option cannot be selected if the component is not approved.
  • If the topic is approved, for example a map, but the references are not:
    • The coordinator sees errors for those components that are not approved.
    • The translation job can't be created until one of the following occurs:
      • The TranslationApprovedOnly feature is not enabled (set to false).
      • The coordinator approves all referenced components.
      • On the Translate component screen, the coordinator clears the Include referenced components option

Issues with Languages

In Translation Target, to create a request that doesn't fail, you must:

  • Select a target language that is different from the language used in the source components.
  • Select a target language that exists in your project configuration in GlobalLink Enterprise (formerly known as Project Director).

For example, you include source components that are written in Japanese instead of English. When you request that the source content be translated into Japanese, that creates a language pair of Japanese to Japanese. However, in GlobalLink Enterprise you have a source-target language pair defined as English to Japanese.

  • If you submit a translation request for a language pair that does not exist in GlobalLink Enterprise, you see a failure notification.
  • If the language pair cannot be found, the translation job will not be created.