Manage AI configurations

Inspire provides a way to create an AI-powered search. This search can be used to help you develop content as well as provide quick answers to your customers. To allow users to add data to a search index and enable the AI-powered search, an administrator must first create an index. The index stores numerical representations of the data to empower the search to go beyond simple keyword matching and to understand the context and intent behind a search query.

In Inspire, an index is created when a user makes changes to components. Currently, there are only two types of user actions supported:

  • Submit. This index is created from content submitted to the Inspire CCMS while working in the Oxygen editor. If an administrator creates this index, then after a user clicks the Submit and Save button in the Oxygen editor, that component's content is added to the index for the AI-powered search. This lets authors working in Oxygen find content that has already been written. Increasing the amount of re-used content reduces redundant content and avoids the need to update duplicate content in multiple components.
  • Approve. This index is created from components that have a State of Approved or Signed in the Inspire CCMS. If an administrator creates this index, then in the Components browser, after a user selects the Approve option and either signs or confirms the approval, that component's content is added to the index for the AI-powered search. Vasont can provide you with a JavaScript file that you can use to generate a chat box in any website you provide for your customers. The content in the chat bot can be used by customers to ask questions and get quick answers without requiring the customer to read an entire published document.

After an administrator creates an index, users can also manually add any content to it from the Selected Components panel. This lets users add content to the index that doesn't need to be updated again or is already approved or signed.

You can only create one index per action. For example, if you try to create a second index for the Approve action, you see the following error:

  • If an index already exists for an action and you want to rebuild it to make sure it includes the latest content, you must use the Build action. Follow the steps in Build an index from administration.
  • If an index already exists for the Approve action and you want to replace it, you must delete it first. Follow the steps in Delete an index.